Apply at: WE-worldwide
What We Need
As an Associate IT Support Engineer, you will be responsible for the provisioning and support of all agency and local IT services including administrative tasks, hands-on support, and escalations that directly relate to the resolution of our customer’s daily technical experience collaborating with other IT teams as required.
This position is in our Bellevue, WA office and will require you to be on-site 4-5 days/week. It is a contract role for roughly 6 months.
What you’ll be doing at WE
- Track and report business challenges and regional point of view to TS team in team meetings and 1:1s
- Responsible for day to day IT support provision and administration in their offices of responsibility whilst providing support for other offices, including the monitoring of the support call stack via Service Manager.
- Working with local and global team to provide coverage and a high level of support, handling as required including infrastructure issues as well as client issues and will include 1st & 2nd line handling of infrastructure issues.
- Responsible for processing security incidents and outages for area of geographic responsibility partaking in the IRP / ERBC as directed.
- Supports external visitors (clients etc.) on office wireless and A/V
- Provide local VIP support as required for their local offices of responsibility as well as visiting VIPs.
- Integrate fully into their local office team, building relationships and fostering goodwill, participating in local initiatives where required.
- Responsible for processing purchase requests for offices of responsibility, making sure the correct local approval process is met, best price possible is attained and correct approval is received.
- Aid in enforcement of established processes and procedures, discussing ideas for process change with team.
- Partake on projects such as office moves / refurbishments, hardware and process roll outs for offices of responsibility.
- May provide hands on support for Engineering teams during outages and projects.
What you’ve been able to accomplish
- BS in Computer Science or IT related discipline desired.
- 0 – 2 years supporting technology in a fast paced environment with direct customer service experience including VIP support.
- Proficiency with Microsoft Office suite (particularly Outlook, Word, SharePoint, PowerPoint and Excel); Good Windows, OS client and Client Hardware knowledge. Competent (identify backend kit) knowledge of IT backend infrastructure (networking and server).
- Preferred certifications include: MTA, A+
Additional Requirements:
- Client and business environment: Customer service orientation is a must. Job pressure may exist from requirement of a fast paced team environment (frequent tight deadlines, multitasking, etc.)
- May need to work more than 40 hours per week on occasion; Although out of office contact should be limited, the Associate IT Support Engineer should be contactable at all times unless previously agreed with manager.
- Experience working globally or with colleagues in multiple locations.
- Ability to travel.
- Strong presentation and communication skills along with the ability to read, write and speak English.
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About Us
WE Communications:
WE is one of the largest communications and integrated marketing agencies in the world. We’re independent, we’re all about our people — both our clients and our employees — and we believe in the power of communications to move audiences to positive action.
For more than 30 years, we have been helping translate complex innovations into powerful, persuasive stories. Our sector expertise across key verticals — including technology, healthcare, consumer, and brand purpose — translates into insights and strategies that are informed, current and credible.
We work with companies that are embracing the ever-evolving digital world to reinvent themselves, to deliver new value to their customers or reach them in new ways and ultimately improve people’s lives.
Equal Opportunity: WE provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.
Diversity and Inclusion: WE values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives. We promote an atmosphere in which diversity of people and ideas are welcomed and valued. Diversity includes differences in race, religion, gender identity or expression, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas.Apply for this job onlineShare on your newsfeed